Safety and security for our buyers

[su_row][su_column size=”1/2″]

Purchase Protection

Your transaction is protected by the world-class security behind PayPal. You are protected throughout the checkout and payment processes by the latest anti-fraud technology. When transactions need only a login and password, you don’t expose bank details or card numbers. It’s an added layer of protection for your financial information.[/su_column] [su_column size=”1/2″]

Dispute Resolution

If there is a problem with a transaction, we will work with you to resolve it. Your satisfaction is a primary focus of what we do. If you have a complaint please use these guidelines to help us resolve your concerns.[/su_column] [/su_row]

Complaint Policy and Guidelines

If you have concerns about a workshop, its content, the level of the presentation or the facilities in which we held the workshop, please tell us about it.  We ask that you put your concerns in writing to help us better resolve all the issues involved.  And be sure to tell us what you would like us to do to make you more comfortable!  Our resolution might include:

  • Scheduling you for another workshop
  • Providing you with a credit for another workshop
  • Providing you with a partial or full refund of the workshop fee.

If you have concerns about a speaker or presenter, the content presented in the workshop or the style of presentation, we would appreciate your discussing this with us.  If your concerns involve a course for which CE’s are provided, you may also contact the Continuing Education Administration Director for R. Cassidy Seminars, P.O. Box 14473, Santa Rosa, CA 95402.

If you have concerns specifically about our CE program, in a specific regard, the Continuing Education Administration Director will attempt to arbitrate.

Participants of approved continuing education courses by The New Jersey State Board of Social Work Examiners have the option to appeal to the Board if an attendee is displeased with the results of the process. Phone: 973-504-6495.

Refund Policy

We understand that life can occasionally interfere with our plans.  The nature of our work is such that it may be beneficial to bring personal problems or concerns into our training sessions to work on them!  We know, however, that this may not be possible.

If for whatever reason the trainer cancels the training attendees will automatically receive a full refund.

If you need to cancel your registration, a full refund will be given up to 14 days before the training dates.